FAQ

A: Yes, you can return a product purchased from Watt and Dot. We aim to ensure you are completely satisfied with your purchase. If for any reason you are not, you may return items within 30 days of receiving your order. To qualify for a return, the items must be unused, in their original packaging, and in the same condition that you received them. Please also include your receipt or proof of purchase. Returns can be processed by emailing our customer service team at returns@wattanddot.com with your order details. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Upon approval, a credit will automatically be applied to your original method of payment within a certain number of days. For more information, please visit our Return Policy page on our website.

A: At Watt and Dot, we pride ourselves on offering exclusive, limited-edition beachwear that stands out from the crowd. Our designers meticulously craft each collection, ensuring a unique and limited production run, which means you are less likely to see others wearing the same pieces. This exclusivity is central to our ethos, allowing our customers to enjoy unique, high-quality beachwear that reflects their individual style. So, while Watt and Dot products are not hard to come by for our valued customers, their distinctiveness sets them apart, guaranteeing a unique beachwear experience.

A: At Watt and Dot, we strive to ensure our customers are fully satisfied with their purchases. If you need to exchange a product, please follow these steps: 1. Check Eligibility: Ensure the item is unworn, unwashed, and in its original condition with all tags attached. Items must be exchanged within 30 days of the original purchase date. 2. Contact Customer Service: Reach out to our customer service team at support@wattanddot.com. Provide your order number, details of the product you wish to exchange, and the reason for the exchange. 3. Receive Exchange Authorization: Once our customer service team verifies your request, they will provide you with an Exchange Authorization Number (EAN) and further instructions. 4. Return the Item: Pack the item securely and include the EAN. Send the package to the return address provided by customer service. We recommend using a trackable shipping service to ensure the item arrives safely. 5. Processing the Exchange: Upon receiving and inspecting the returned item, we will notify you via email. If approved, we will process the exchange and ship the new item to you. Please note that shipping costs for returning the item are the responsibility of the customer unless the exchange is due to a defect or an error on our part. We appreciate your understanding and look forward to assisting you. For any further questions, don’t hesitate to contact us at support@wattanddot.com.

A: Yes, Watt and Dot beachwear is designed to cater to all body types. We believe everyone should feel confident and stylish at the beach. Our collections feature a diverse range of sizes and cuts to ensure a perfect fit for every individual. From flattering bikinis to cover-ups and accessories, our designs emphasize comfort and versatility. Watt and Dot are committed to inclusivity and celebrate the beauty of all shapes and sizes.

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